Why things go right and why things go wrong: Part 2 By:



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When good people get involved in high-risk, low-frequency events, you are much more likely to make a mistake; listen to learn why ongoing training is key for responders

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Risk management expert and Lexipol co-founder Gordon Graham provides a follow-up on his previous discussion about the risk frequency matrix, particularly focusing on how high-risk, low-frequency events can lead to significant errors in public safety.

He points out that while frequent tasks are typically performed well, the rare and high-risk tasks, especially those requiring immediate action without time to deliberate (Non-Discretionary Time tasks), are the most prone to critical mistakes. Graham emphasizes the importance of ongoing training for these critical tasks to prepare for inevitable split-second decisions.

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